benefits of social media marketing

20 Benefits of Social Media Marketing Every Business Should Try

Before discovering the benefits, we should know the meaning of social media.  Social media are websites developed for interaction based on the internet, sharing/ exchanging creativity, information, ideas, various career interests, and various other forms of expression via virtual communities and networks by the users. Let’s cover the 20 benefits of social media marketing every business should try.

Social media is a great platform to take advantage of for introducing new startups or businesses. It is seen that people around the world use social media apps for an average of 3 hours per day. So when a new business is started by advertising it on social media can make it popular.

Brand building with social media

1.     Recognition of brand

brand recognition

When a new brand is launched, it is necessary to introduce it to the public in a creative way. By doing this, one can gain recognition of the brand. And the consumers will go for the brands that they recognize. Social media marketing is much easier and effective than traditional marketing as it spreads very fast through the internet. But here, we have to keep one thing in mind that, the brand website should be attractive, and the logo of the brand should be placed strategically.

2. Generating conversation around the brand

generate conversion with brands

The brand products and the website content should be in such a way that they engage the audience to the website comments. The best way to engage the audience is by replying to them and clearing their views about the brand products. The audience should not feel that they are looking at a fake brand or they are communicating with a robot. We should also have to focus on the content; the content shared should naturally create a conversation between the audiences. You should connect with some social media influencers to promote your business.

3. Connecting with the audience through social listening

brand recognition

When a brand is created, it should follow the most up-to-date or latest trend that is going around. So how can we know the latest and most following trend? By monitoring the audience’s conversation in social media, we can understand the needs and identify the trend to the target audience.

4. Telling the brand story

It is very effective to share the brand’s mission and share its stories. This can create a great impact on the brand’s image. When someone gives good feedback on the brand product or your service, share it on social media. This type of sharing will spread the message and will show that your brand products are effective enough. You can hire a social media manager to promote your brand.

5. Gather data from audience research to improve

data information

There are some keywords that are gathered from the search data of the audience. To search for your product, audiences have to use something specific and have to be more focused on your specific product.

6. Provide exceptional customer service – keep followers happy

To grow a business, agencies like WordPress design agency, online services, offline services. It is important to make the customers happy. So the relationship between the customer and the company has to be strong. This strong relationship can be formed by taking the opinion of the customers. Social media is a platform that allows immediate interaction and customer feedback.

7. Building customer loyalty

customer loyalty

It is seen that when a customer gets good service from a company, they tend to stay loyal to that company. But how can we keep our customers loyal to our company? If we provide an additional discount, some promo codes, cashback offers, asking open-ended questions, understanding their problems, solving their problems, and providing other items as gifts. The customers will choose you over your competitor companies.

Increase traffic with social media

Increase traffic with social media

1. Direct referral traffic to your site

Social media can help in assisting and directing the customers directly to your business site. Social media channels allow diverse inbound traffic streams, so you need to consider what to post and when to post.

2. Link building with social media

When you get a significant number of shares of your site or the blog then you should post on social media. And if a good amount of your followers use your content to write a similar kind of post and link back to you. The search engine will automatically post your site or the blog in a higher rank than your competitors.

3. Free Mostly

Creating a profile and posting organic content on social media is mostly free. And it is sometimes very beneficial when the social media itself posts your content as ads to other social media profiles.

4. Establishing tropical authority of your brand

The business you start should contain a trusted source of information; this is what tropical authority means. It is important to post relevant content, as the search engines mostly pick the relevant posts on the authority of that subject.

5. Retarget audience using social media

By the use of social media, we can wonderfully retarget the audience. It is generally seen that only 2% of the audience purchase something on the first visit, the rest 98% are the target that needs more advertisement to get their attention. The audience that visits your site should be listed, and anonymous cookies should be placed within their browser. Further, when they see social media, your site will appear on their accounts as ads. This is how you can retarget your audience.

6. Going viral

Create the ad of your site in such a way that it goes viral. Ads going viral especially depend on the publicity of a positive audience. The beauty of an ad going viral is that you can get lots of attention from the audience with a bit of effort. But we should also focus on the business prospect.

7. Driving the conversation

There are some ways to drive the conversation on social media. This is to empower the customers, motivating them to stick to the site and purchasing your product. On some sites, you might have noticed that there are giveaways, contests, free stuff, trials, etc.; these are some ways to get the attention of customers and gain popularity.

Promoting products using social media

social media promotion

1. Promote your content or site

When you post your content, try to be creative or by telling a story. The contents of the site should look natural and organic. It should not look like a business ad or a kind of promotion of the site. By telling a story, it will allow the audience to create their own perception of the products.

2. Communicating with customers about niche topics you both like

Sometimes it is necessary to step forward and follow the customers of the target by following them first. By doing this, you can gain their attention and which will lead them to follow you back. It is seen that 72% of customers purchase the products that they follow. Since following a site for a certain period of time gains the trust of the customers.

Digital marketing salary & scope in the USA

3. Use social proof to connect with potential customers like your existing audience.

You can target potential customers using your existing customers as social proof to others. Obviously, when there is excellent and original content with happy customers, there will be more shares, followers, and likes on the site. This will automatically create a positive perception of superiority and trust in that brand’s products, which will further attract potential customers.

4. Easy A/B testing leading to biggest results

It is a way of posting a different version of the same site to a different result. It is beneficial to share similar posts and track down the results and conversations of the posts instead of developing new websites.

5. Use of hashtag

Using hashtags (#) to the essential words of the contents or products on social media creates a significant impact as the hashtag is a label used to find information quickly. So when you use the hashtag in the popular products or the critical data of your products, this will reach their targeted audience and will help to filter the information for the members.

6. Keeping your customers up to date

To keep your audience engaged with your site, it is also essential to keep them up to date with the new products, new services, new updates, new departments, and new extensions. It is necessary to provide the last details about the upcoming products, services, updates, and expansions to the followers. By doing this, the followers will stick to the site as they will get the priority, and it will also help gain the attention of other targeted potential customers.


So these are the most critical 20 benefits and tips of social media marketing every business should try. If you don’t have any idea how to manage social media marketing then leave it to a web development service provider who will work for you.

Author: Shehraz KhanFounder of My Digital Post, and I have a passion for all things digital marketing. I hold an MBA in Marketing from the prestigious University of Pune and have been in the industry for over 6 years now. As a Digital Marketing Manager and Blogger, my expertise lies in SEO, SMO, Google Ads, Facebook Ads, and Content Optimization. I love creating strategies that help businesses to achieve their marketing goals and make an impact in their industry.